Thank you for visiting our site! We welcome your comments or questions - we have children that use kindersacks too!! The Founder of Passport Baby is a Mother of three and believes that kindersacks are safe, practical and convenient and wants to share them with everyone! Please feel free to call with any questions you may have 1-800-893-WARM. RETURN POLICY: If the item has not been worn and washed you may return it for a full refund within 30 days of the shipping date providing the product is in the same condition and does not have a "smoke" smell. If the product has been worn and washed and you are still not satisfied we will take returns on a case by case basis - please feel free to call our office at 1-800-893-WARM to discuss this matter. Please know that your order is secure. Passport Baby P.O. Box 323 New Market, Maryland 21774 USA Call Toll Free: 1-800-893-WARM or 301-668-0644 Fax: 301-668-7188